Privacy Policy

EchoNodes is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using our services, you agree to this Privacy Policy. For rules governing your use of our services, see our Terms of Service.

1. Information We Collect

We collect information to provide and improve our services, verify identity, prevent fraud, and comply with legal requirements. This includes:

• • Account Information: Name, email address, and payment details provided during account creation or transactions.
• • Usage Data: Information about how you interact with our services, such as IP addresses, device information, and server activity logs.
• • Support Communications: Information you provide when contacting us, including through email or our Crisp chat platform.

2. How We Use Your Information

We use your information to:

• • Provide, maintain, and improve our hosting and management services.
• • Process payments and manage subscriptions.
• • Detect, prevent, and investigate fraud or abuse, including suspending accounts with falsified data or linked to suspicious activity (e.g., same IP address or payment method).
• • Communicate with you about service updates, support requests, or policy changes.
• • Comply with legal obligations or enforce our Terms of Service.

3. How We Share Your Information

EchoNodes does not sell or share your personal data with third parties except:

• • As required by law, such as to comply with legal processes or government requests.
• • With service providers (e.g., payment processors, hosting providers) who assist in delivering our services, under strict confidentiality agreements.
• • To enforce our Terms of Service or protect the safety and security of EchoNodes and its users.

4. Data Security

We use industry-standard encryption and data protection protocols to securely store and process your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• • Access, correct, or delete your personal information.
• • Opt out of certain data processing activities.
• • Request a copy of your data in a portable format.

To exercise these rights, contact us at [email protected].

6. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Data associated with terminated accounts may be deleted after a reasonable period, unless required for legal purposes.

7. Third-Party Services

Our services may include links to third-party websites or tools (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before providing personal information.

8. Changes to This Privacy Policy

EchoNodes may update this Privacy Policy from time to time. If we make any material changes to how we collect, use, or share your personal information, we will provide notice to our clients before the changes take effect. For this purpose, a client is defined as a person who has purchased a server with a proper panel and billing account. Notification will typically be sent via email to the address associated with your account.

The updated Privacy Policy will include the effective date. Continued use of our services after receiving such notice constitutes acceptance of the updated policy. If you do not agree with the changes, you should discontinue using our services.

9. Legal Basis for Data Processing & Data Collection

EchoNodes collects and processes personal data only when necessary for one of the following lawful purposes under GDPR Article 6(1) and applicable U.S. law:

• • Account Information: Processed to fulfill our contract with you, such as creating and managing your account.
• • Payment and Transaction Data: Processed to fulfill contractual obligations and comply with legal obligations (e.g., financial reporting, tax compliance).
• • Support Communications: Processed to respond to your inquiries and improve our services, based on our legitimate interests.
• • Usage and Analytics Data: Collected automatically via server logs, cookies, and analytics tools to monitor service performance, detect fraud, and improve user experience. Processing is based on our legitimate interests.
• • Marketing Communications: Processed based on your consent, which you may withdraw at any time.

International Data Transfers: EchoNodes is a U.S.-based company. If your personal data is accessed or stored outside your country (for example, servers located in the United States), we ensure it is protected using appropriate safeguards, such as encryption and secure data handling practices, in accordance with GDPR Articles 44–49.

By using our services, you acknowledge that your data may be collected and processed as described above. If you are located in the European Economic Area or the United Kingdom, you may exercise your rights to access, correct, delete, or restrict the processing of your personal data as described in the "Your Rights" section of this Privacy Policy.

10. Data Retention

We retain personal data only as long as necessary to provide our services. Specifically:

• • Billing Information: If you choose to save your billing details, we retain this information until your account is deleted, unless retention is required by law.
• • Support Ticket Logs: We retain records of your support requests and communications indefinitely to help us improve our services and for operational purposes.
• • Other Personal Data: We retain other personal data only for as long as your account is active or as needed to comply with legal obligations.

When you delete your account, all associated personal data is deleted, except for data retained for legal or legitimate business purposes, as described above.